Axon Body 2

AXON BODY 2

Troubleshooting

Time/Date is off on videos

Axon Camera Video Watermark Timestamp

All 4th generation Axon cameras (Axon Body 2, Axon Flex 2, and Fleet system) and future cameras made by Axon Enterprise, Inc. have the ability to embed a visual watermark containing the date, time, model and serial number of the camera in the upper-right corner of captured videos.

The watermark date and time information uses the ISO 8601 international standard to indicate time in a 24-hour format and adds a Z zone designator directly after the time to denote zero offset from Coordinated Universal Time (UTC) time. This is also know as Zulu time, since Zulu is the NATO phonetic alphabet word for Z.

We believe that it is critical to maintain the UTC unified time standard for all videos, so there is no question as to when the recorded events occurred. Therefore we do not support customization of the watermark to match a particular customer’s local time zone.

However, we understand this can be unclear when viewing videos. To help alleviate this, we have added the following:

  • When a video is uploaded, Evidence.com converts the time for each video to local time zone and shows that time in the metadata section adjacent to the video player. However, the watermark date and time in the video remain in UTC time, as shown in the image below.
    Note: In cases where the camera internal clock is not set, the watermark will show that the time was not set when the video was recorded. If the camera internal clock is not set, the camera provides an audio prompt of five quick beeps every 20 seconds. To set the camera internal clock, place it in an Axon Dock or connect to the Evidence Sync application.

 
  • Customers can disable the watermark for their cameras through the Device settings in Evidence.com. The watermark can be disabled separately for Body Worn Cameras (Axon Body 2 and Axon Flex 2) and Fleet system cameras, but disabling the watermark affects all cameras of that type at the agency.

FAQs

What is the difference between GMT and UTC?

Greenwich Mean Time (GMT) is often interchanged or confused with Coordinated Universal Time (UTC). But GMT is a time zone, while UTC is a time standard.

Although GMT and UTC share the same current time in practice, there is a basic difference between the two:

  • GMT is a time zone officially used in some European and African countries. The time can be displayed using both the 24-hour format (0 – 24) or the 12-hour format (1 – 12 am/pm).
  • UTC is not a time zone, but a time standard that is the basis for civil time and time zones worldwide. This means that no country or territory officially uses UTC as a local time.

How does Daylight Saving Time affect UTC and GMT?

UTC and GMT do not change for Daylight Saving Time (DST).

However, some of the countries that use GMT switch to different time zones during their DST period. For example, during the summer months the United Kingdom uses British Summer Time (BST), which is one hour ahead of GMT.

How do I disable the watermark for my cameras?

The watermark can only be disabled by Evidence.com users with Edit Device Settings permission.

To disable the watermark for Axon Body 2 and Axon Flex 2 cameras:

  • On the menu bar, click Admin, and then under Devices, click Body Camera Settings. Under Axon Body 2 and Axon Flex 2 find the Watermark setting, select Disable Watermark on Videos, and then click Save Settings.

To disable the watermark for Axon Fleet system cameras:

  • On the menu bar, click Admin, and then under Devices, click Fleet Settings. find the Watermark setting, select Disable Watermark on Videos, and then click Save Settings.

Buffer video length is shorter than expected

A recorded video may have a shorter buffer period than expected due to:

  • The user initiated a recording shortly after turning the camera on and 30 seconds (or your configured buffer length) has not yet elapsed
  • The user ended one recording and initiated another recording shortly after and 30 seconds (or your configured buffer length) has not yet elapsed
  • Buffer is either not turned on in your Evidence.com account or it is configured to a different setting than expected

SPPM battery does not activate Axon Body 2

The Axon Body 2 camera is able to receive event triggers via a Bluetooth signal from an SPPM battery installed in your TASER CEW and start recording.

If the SPPM is installed in your CEW but your camera does not record, ensure that you have the Axon Signal capability enabled in your Evidence.com account.

  • To turn the Axon Signal feature on, login to your Evidence.com account, click on the Admin tab, then click on Body Camera Settings in the Devices section.
  • Scroll down to the Axon Body 2 and Axon Flex 2 section and find the Axon Signal section. Check the Enable Axon Signal button.

  • Scroll down to the bottom of the page and click Save Settings.
    • You have now enabled Axon Body 2 and Axon Flex 2 cameras to receive event triggers from the ASU and start recording. The next time the Axon camera is connected to either an Axon Dock or Evidence Sync, it will update to this new setting.
      • Note: During this connection also ensure that your Camera firmware is on the latest version. Your Axon Dock will update the firmware automatically and Evidence Sync will notify you if one is available.

Confirm that your TASER CEW is on the latest available firmware.

  • If the CEW is not on the latest firmware it will need to be updated via Evidence Sync. Refer to this article for help with updating CEW firmware: Updating Smart Weapon Firmware

Troubleshooting Continued:

If after enabling the Axon Signal setting your camera still does not record, you will need to check your Signal Configuration.

Note: The event trigger for a TASER CEW is set to ARMED.

If you DO have a configuration setup in your Evidence.com account, ensure that the trigger you are using to test your camera is enabled.

To check the Signal Configuration for your agency:

  • Login to your Evidence.com account, click on the Admin tab, and then click on Signal Configuration in the Devices section.
  • Scroll down to the CEW section. Verify that the event trigger you are using is enabled.

  • If you have the event trigger set to ARMED, you do not need to also check Arc and Trigger since Arming the CEW is a prerequisite for those features.
  • If you wish to change the configuration, click the blue pencil icon on the right and toggle the event triggers as needed. Click Save Settings at the bottom once completed.

You have now enabled your Axon Body 2 and Axon Flex 2 cameras to receive selected event triggers from your TASER CEW and start recording. The next time the Axon camera is connected to either an Axon Dock or Evidence Sync, it will update to this new setting.

Camera not entering Stealth Mode

The Stealth Mode feature on the Axon Body 2 and Axon Flex 2 camera is a system feature that must first be enabled in your agency Evidence.com account.

Enabling Stealth Mode

  • To turn the Stealth Mode feature on, login to your Evidence.com account, click on the Admin tab, then click on Body Camera Settings in the Devices section.
  • Scroll down to the Axon Body 2 and Axon Flex 2 section and find the User Configurable Modes: Stealth and Indicator Lights section. Check the Users May Toggle Modes button.
  • Scroll down to the bottom of the page and click Save Settings.
 

You have now enabled users of Axon Body 2 and Axon Flex 2 cameras to mute the recording of audio on their video recordings. The next time the Axon camera is connected to either an Axon Dock or Evidence Sync it will update to this new setting.

Putting an Axon Body 2 camera into Stealth Mode

  • Via Evidence Sync:
    • Open the Evidence Sync program, sign in, and connect your Axon camera via the USB sync cable
    • Once the device loads, click on the Device Settings tab
    • Check the Off button in the Stealth mode section
    • Disconnect your device
  • Via Axon View
    • While paired to the camera, open up Axon View
    • Click the “i” icon in the top left of the app
    • The Stealth Mode option will show as toggled On (green), toggle it to Off (grey)

No lights/LEDs showing on camera

The Axon Body 2 camera is capable of being put in to “stealth mode” that turns off the LED lights.

Taking an Axon Body 2 camera out of stealth mode

Note: Ensure that the camera is charged. You can check the battery status by pressing and releasing the rubber button below the event button.

  • Via Evidence Sync:
    • Open the Evidence Sync program, sign in, and connect your Axon camera via the USB sync cable
    • Once the device loads, click on the Device Settings tab
    • Check the Off button in the Stealth mode section
    • Disconnect your device
  • Via Axon View:
    • While paired to the camera, open up Axon View
    • Click the “i” icon in the top left of the app
    • The Stealth Mode option will show as toggled On (green), toggle it to Off (grey)

Unable to Mute audio on video recording

The Mute feature on the Axon Body 2 and Axon Flex 2 camera is a system feature that must first be enabled in your agency Evidence.com account.

Note: The camera must first be recording in order to Mute the audio. You can not place the camera into a muted state before starting a recording.

To turn the Mute feature on:

  • Log in to your Evidence.com account, click on the Admin tab, then click on Body Camera Settings in the Devices section.
  • Scroll down to the Axon Body 2 and Axon Flex 2 section and find the Camera Audio Mute section. Check the Enable Users to Mute Camera Audio button.
  • Scroll down to the Axon Body 2 and Axon Flex 2 section and find the Camera Audio Mute section. Check the Enable Users to Mute Camera Audio button.

You have now enabled users of Axon Body 2 and Axon Flex 2 cameras to mute the recording of audio on their video recordings. The next time the Axon camera is connected to either an Axon Dock or Evidence Sync it will update to this new setting.

Markers not being added to recordings

The Marker feature on the Axon Body 2 camera is a system feature that must first be enabled in your agency Evidence.com account.

To turn the feature on:

  • Log in to your Evidence.com account, click on the Admin tab, then click on Body Camera Settings in the Devices section.
  • Scroll down to the bottom of the page and click Save Settings.
  • You have now enabled users of Axon Body 2 and Axon Flex 2 cameras to add bookmarks, or markers, to their video recordings. The next time the Axon camera is connected to either an Axon Dock or Evidence Sync it will update to this new setting.

Configuration

Assigning a camera

The step-by-step instructions show an Axon Flex camera in use. If you are using the Axon Body or Axon Body 2 camera, the procedure is the same.

Caution: Do not plug an Axon Flex controller into a computer for registration or downloading. If your agency uses both the Axon Flex and Axon Body systems, familiarize yourself with the differences between an Axon Flex controller and an Axon Body camera.

Option A – Administrator Configures and Assigns All Cameras to the Officers

  • Click Start and select All Programs. (If you do not have the Evidence Sync software installed, see Installing Evidence Sync.)
  • Click SYNC and select SYNC.
  • Type your login information and click Submit.
  • Connect an Axon camera to your computer using the 2.5 mm to USB cable.
  • When prompted, start typing the last name of the officer to whom the camera will be assigned, select the correct officer from the drop-down list, and then click ASSIGN.
  • Click the Device Settings tab to review and confirm proper camera settings.
    • Agency settings can be changed on Evidence.com, but not in Evidence Sync.
      • Agency settings include microphone and video configuration.
    • User settings can be changed either on Evidence.com or in Evidence Sync.
      • Orientation – flips the video to match side of the body on which the officer wears the camera. (This feature is intended for use with the Axon flex system.)
      • Mode (Evidence Sync Online or Offline) – can only be changed by an Administrator or Armorer when the agency allows.

      Caution: An agency that uses its Evidence Sync system in the Offline mode is responsible for the storage and management of its offline evidence. Axon is not responsible for chain of custody of evidence saved in the Offline mode.

    • If any settings are changed, click SAVE for the new settings to be applied.
  • Disconnect the camera from your computer.
  • Put the camera back in the box and write the officer’s name on the box.*
  • Issue the box to the assigned officer.
  • For additional cameras, re-start at step 4.

*Allows documentation to be issued along with camera system.

Option B – Administrator Configures the Camera but does not Assign the Camera to an Officer*

  • Click Start and select All Programs. (If you do not have the Evidence Sync software installed, see Installing Evidence Sync).
  • Click SYNC and select SYNC.
  • Type your login information and click Submit.
  • Connect the camera to your computer using the 2.5 mm to USB cable.
  • Click Cancel on the device assignment window.**
  • Click the Device Settings tab to review and confirm proper camera settings.
    • Agency settings can be changed on Evidence.com, but not in Evidence Sync.
      • Agency settings include microphone and video configuration.
    • User settings can be changed either on Evidence.com or in Evidence Sync.
      • Orientation – flips the video to match the side of the body on which the officer wears the camera. (This feature is intended for use with the Axon flex system.)
      • Mode (Evidence Sync Online or Offline) – can only be changed by Administrator or Armorer when agency allows.
    • If any settings are changed, click SAVE for new settings to be applied.
  • Disconnect the camera.
  • Issue all cameras to the officers.***
  • Users begin at Step 1 of “Option C – User Assigns.”

*Best practice is to assign the cameras to each officer before they are deployed (go to “Option A – Administrator Configures and Assigns All Cameras to the Officers” section).

**Officer will not be able to upload the video from the camera through an Axon Dock until the camera is assigned.

***Videos recorded while the cameras are unassigned will be uploaded to the account of the user who is next assigned to the camera.

Option C – User Assigns the Camera

  • Click Start and select All Programs. (If you do not have the Evidence Sync software installed, see Installing Evidence Sync.)
  • Click SYNC and select SYNC.
  • Type your login information and click Submit.
  • Connect the camera to your computer using the 2.5 mm to USB cable.
  • Type your name and click OK to assign the camera to yourself.

    Note: After this step is complete, your camera can now upload to the Evidence.com website directly through the Axon Dock. The next time you place this camera into the dock, the system will recognize the camera as assigned to you, and upload the data to the appropriate location on Evidence.com.

  • Click the Device Settings tab to review and confirm the proper camera settings.
    • Agency-level settings can be changed on the Evidence.com website, but not on a local computer using Evidence Sync software. Agency-level settings can only be configured by an agency Administrator. Agency settings include microphone and video configuration.
    • User-level settings, like the orientation setting that rotates the video to match the side of the body on which the officer wears the camera, can be changed either on the Evidence.com website or on a local computer with the Evidence Sync software. (The orientation feature is intended for use with the Axon flex system.)
  • If you change any settings, click SAVE for new settings to be applied.
  • Disconnect the camera from the computer.

Turning On or Off Camera Lights, Sounds, and Vibrations (Stealth Mode)

For some situations, you may wish to turn off the LED lights, sounds (audio prompts), and vibrations (haptic feedback) on your Axon Body 2 camera. Turning off all the indicators and notifications is also known as stealth mode.

If allowed by your agency, there are several ways you can enter and exit stealth mode. You can use the Battery Status button, Axon View (if your camera is paired with Axon View), Evidence.com Device Settings, or Evidence Sync software. Check with you Evidence.com administrator to learn which configuration settings you can change.

Additionally, if allowed by your agency, you can change the LED lights, audio prompt volume, or vibration settings separately using Evidence.com, Evidence Sync, or Axon View.

Entering Stealth Mode using the Battery Status button:

  • Press and hold the Battery button for 10 seconds.

Exiting Stealth Mode using the Battery Status button:

  • Press and hold the Battery button for 10 seconds.

Entering and Exiting Stealth Mode using Axon View:

  • Ensure your Axon Body 2 camera is turned on and paired with your mobile device.
  • Open the Axon View app on your mobile device.
  • Tap (Settings icon) in the upper-left side of the screen to go to the Settings.
  • Under the Camera section, tap the switch to the right of the Stealth Mode to change the setting.
    If the switch is toggled to the right, stealth mode on the camera is enabled: the camera will not beep or vibrate, regardless of other settings, and all camera lights are off.
    If the switch is toggled to the left, stealth mode on the camera is disabled: the camera beeps and vibrates according to other, individual settings. Camera lights operate normally.

Turning On or Off Stealth Mode using Evidence.com:

Note: You must have Device Administration permission to manage your device settings in Evidence. com. If you do not have Device Administration permission, contact your administrator for information on changing settings for your camera.

  • Sign in to your Evidence.com account.
  • In the menu bar, click Devices and then My Devices.
  • Click on the Serial Number for your Axon Body 2 camera.
  • On the Device Profile page, click the Settings tab.
  • Select the On or Off setting, as appropriate, for Stealth.
  • Click Save Settings. The updated settings will take effect the next time the camera is docked.

Turning On or Off Stealth Mode using Evidence Sync:

  • Connect your Axon Body 2 camera to the Evidence Sync application.
  • Sign in to Evidence Sync.
  • Select the Device Settings tab.
  • Select the On or Off setting, as appropriate for Stealth Mode.
    The Operation LED flashes red, yellow, and then green before shutting down the lights.
    Pressing the Battery button will momentarily light both the Operation LED and the Battery LED, displaying the current operating mode and battery level.
  • Save the setting change.

Mounting options

The Axon Body 2 camera is designed to work with the new Axon RapidLock mounting system. The RapidLock mounting system consists of the attachment piece (called the key) on the camera and the various mounting options including the attachment receiver (called the lock). To engage the Axon RapidLock, insert the key of the camera into the lock of the mount and turn it 90 degrees counterclockwise (when you are looking straight at the mount). To release the camera from the mount, turn the camera 90 degrees clockwise.

The various mounts that use this system can be used with a wide variety uniforms, and holds the camera to your shirt, patrol vest, jacket, or belt.

Parts

 

Assembly and Use

Read Important Safety and Health Information before performing these steps.

  • Insert the key on the back of the Axon Body 2 camera into the lock.
  • Twist the RapidLock mount counterclockwise, 90 degrees.
  • Place the magnetic back underneath the shirt, patrol vest, or whatever you are using.
  • Hold the back in place, and place the RapidLock mount over the back. Magnetic attraction will hold the camera in place.

When you are wearing the camera, you can use the Axon View application’s live streaming feature to determine whether your camera is capturing the view you intended.

Adjusting video quality

The Evidence.com Camera Settings page enables agency administrators to define settings for Axon devices, such as Axon Body 2, Axon Body, and Axon Flex. The page provides settings such as video quality, event pre-buffering, audio mute control, and indicator light control.

Note: Some setting changes can only be enforced on each Axon camera after the camera has been inserted in an Axon Dock or connected to an Evidence Sync application.

Microphone controls are intended for agencies in locations with restrictions on audio recordings.

Video quality settings provide the ability to define the Axon video encoding rate or the space used per hour of recording. This is useful for agencies wanting to reduce the impact of Axon video uploads on the agency’s Internet connection.

Note: To ensure that the quality of videos is acceptable, it is strongly recommended that you always validate the effect of the configured camera settings.

  • On the menu bar, click Admin, and then under Device Settings, click Camera Settings.The Camera Settings page displays sections for Axon Flex and Axon Body settings, Axon Body 2 settings, and settings affecting all Axon cameras.
  • For each setting, choose the option that best supports your agency’s policies regarding video, audio, and offline camera usage.
  • At the bottom of the page, click Save Settings.Evidence.com saves the camera settings. Axon Dock and Evidence Sync updates each camera with any changed settings the next time that the camera is connected.

Configuring microphone settings

The Evidence.com Camera Settings page enables agency administrators to define settings for Axon devices, such as Axon Body 2, Axon Body, and Axon Flex. The page provides settings such as video quality, event pre-buffering, audio mute control, and indicator light control.

Note: Some setting changes can only be enforced on each Axon camera after the camera has been inserted in an Axon Dock or connected to an Evidence Sync application.

Microphone controls are intended for agencies in locations with restrictions on audio recordings.

Video quality settings provide the ability to define the Axon video encoding rate or the space used per hour of recording. This is useful for agencies wanting to reduce the impact of Axon video uploads on the agency’s Internet connection.

Note: To ensure that the quality of videos is acceptable, it is strongly recommended that you always validate the effect of the configured camera settings.

  • On the menu bar, click Admin, and then under Device Settings, click Camera Settings.The Camera Settings page displays sections for Axon Flex and Axon Body settings, Axon Body 2 settings, and settings affecting all Axon cameras.
  • For each setting, choose the option that best supports your agency’s policies regarding video, audio, and offline camera usage.
  • At the bottom of the page, click Save Settings.Evidence.com saves the camera settings. Axon Dock and Evidence Sync updates each camera with any changed settings the next time that the camera is connected.

Turning On or Off Camera Lights

During normal operation, Axon cameras use the LED lights to show the system status.

For some situations, you may wish to turn off the LED lights for your camera. If allowed by your agency, you can turn on and off the camera indicator lights using Evidence.com or the Evidence Sync software.

Turning On or Off Camera Lights using Evidence.com:

Note: You must have Device Administration permission to manage your device settings in Evidence. com. If you do not have Device Administration permission, contact your administrator for information on changing settings for your camera.

  • Sign in to your Evidence.com account.
  • In the menu bar, click Devices and then My Devices.
  • Click on the Serial Number for your Axon Body 2 camera.
  • On the Device Profile page, click the Settings tab.
  • Select the On or Off setting, as appropriate, for Indicator Lights.
  • Click Save Settings. The updated settings will take effect the next time the camera is docked.

Turning On or Off Camera Lights using Evidence Sync:

  • Connect your Axon Body 2 camera to the Evidence Sync application.
  • Sign in to Evidence Sync.
  • Click the Device Settings tab.
  • Select the On or Off setting, as appropriate, for Indicator Lights.
    The Operation LED flashes red, yellow, and then green before shutting down the lights.
    Pressing the Battery Status button will momentarily light both the Operation LED and the Battery LED, displaying the current operating mode and battery level.
  • Save the setting change.

Changing Vibration Settings

During normal operation, Axon cameras emit beeping sounds, called audio prompts, and vibrations (haptic feedback) to notify you of the system status.

For some situations, you may wish to turn off the vibrations for your camera. If allowed by your agency, you can turn on and off the vibrations using Axon View (if your camera is paired with Axon View), Evidence.com or the Evidence Sync software.

Turning On or Off Vibration using Axon View:

  • Ensure your Axon Body 2 camera is turned on and paired with your mobile device.
  • Open the Axon View app on your mobile device.
  • Tap (Settings icon) in the upper-left side of the screen to go to the Settings.
  • Under the Camera section, tap the switch to the right of Vibration, for the iOS app, or Haptic Feedback, for the Android app, to change the setting.If the switch is toggled to the right, vibration is enabled.
    If the switch is toggled to the left, vibration is disabled.

Turning On or Off Vibration using Evidence.com:

Note: You must have Device Administration permission to manage your device settings in Evidence.com. If you do not have Device Administration permission, contact your administrator for information on changing settings for your camera.

  • Sign in to your Evidence.com account.
  • In the menu bar, click Devices and then My Devices.
  • Click on the Serial Number for your Axon Body 2 camera.
  • On the Device Profile page, click the Settings tab.
  • Select the On or Off setting, as appropriate, for Vibration.
  • Click Save Settings. The updated settings will take effect the next time the camera is docked.

Turning On or Off Vibration using Evidence Sync:

  • Connect your Axon Body 2 camera to the Evidence Sync application.
  • Sign in to Evidence Sync.
  • Click the Device Settings tab.
  • Select the On or Off setting, as appropriate, for Vibration.
  • Save the setting change.

Adjusting Audio Prompt Volume

During normal operation, Axon cameras emit beeping sounds, called audio prompts, and vibrations (haptic feedback) to notify you of the system status.

You may wish to adjust the volume of or turn off the audio prompts for your camera. If allowed by your agency, you can adjust camera audio prompt volume using Axon View (if your camera is paired with Axon View), Evidence.com or the Evidence Sync software.

Adjusting Audio Prompt Volume using Axon View:

  • Ensure your Axon Body 2 camera is turned on and paired with your mobile device.
  • Open the Axon View app on your mobile device.
  • Tap (Setting icon) in the upper-left side of the screen to go to the Settings.
  • Under the Camera section, tap Camera Volume.The camera beeps once at the volume that you tapped, or if you tapped Off, the camera does not beep.
  • To choose a different volume, repeat these steps.

Adjusting Audio Prompt Volume using Evidence.com:

Note: You must have Device Administration permission to manage your device settings in Evidence.com. If you do not have Device Administration permission, contact your administrator for information on changing settings for your camera.

  • Sign in to your Evidence.com account.
  • In the menu bar, click Devices and then My Devices.
  • Click on the Serial Number for your Axon Body 2 camera.
  • On the Device Profile page, click the Settings tab.
  • Select the volume or Off setting, as appropriate, for Speaker Volume Configuration.
  • Click Save Settings. The updated settings will take effect the next time the camera is docked.

Adjusting Audio Prompt Volume using Evidence Sync:

  • Connect your Axon Body 2 camera to the Evidence Sync application.
  • Sign in to Evidence Sync.
  • Click the Device Settings tab.
  • Select the volume or Off setting, as appropriate, for Speaker Volume.
  • Save the setting change.

Operation

Operating modes

The Axon Body 2 camera has two operating modes:

  • BUFFERING (turning on the camera and starting pre-event buffering)
  • EVENT (event recording)

BUFFERING Mode (Turning on the Camera)

Move the ON/OFF switch on the camera to the ON position.

With the camera turned on, the Axon system is in the BUFFERING mode. When BUFFERING begins:

  • The Operation LED on the camera will blink green.
  • The camera will be capturing video but no audio, and will not record to permanent memory while in BUFFERING mode.
  • Buffered video duration is 30 seconds by default (00:00:30).

When you activate the EVENT mode, the buffered video (not audio) captured directly before the event, up to 30 seconds, will be saved and attached to the event in permanent memory. This feature is intended to capture the video of an incident just before your activation of EVENT mode.

With default settings, the system does not capture audio in BUFFERING mode, so anything recorded in that mode will be video-only. Buffering mode starts only after the Axon Body 2 camera is turned on. The system does not record when the camera is turned off.

Note: An agency can turn off the BUFFERING mode. If your agency has deactivated the BUFFERING mode, your Axon system will operate the same way as described in this manual, but the camera will not record anything until you double-press the EVENT button.

Note: An agency can configure the BUFFERING mode so it records sound as well as video.

Note: An agency can extend the BUFFERING mode up to 2 minutes.

 

EVENT Mode (Starting Recording)

  • When you need to record, quickly double-press the EVENT button on the camera.The system now records audio as well as video. The “buffered” video directly preceding the event will be saved and attached to the event recording. (Remember, with default settings, the buffered video will not contain audio.) The moment you double-press the EVENT button, both video and audio will be recorded from the camera and GPS coordinates (if the system is paired to a GPS-capable smart phone) will be recorded. This will continue throughout the duration of the recording until you terminate the recording.
    The camera provides you with indications that it is recording in EVENT mode:
    • At the start of an event and every two minutes during an event, the system will beep twice.
    • The Operation LED on top of the camera will blink red.
  • To stop recording and return to BUFFERING mode, press and hold the EVENT button for approximately four seconds. The system will beep once (with a long tone).
  • To end a recording and turn off the system, move the on/off switch to the “off” position. When you end a recording with the on/off switch you will not go into BUFFERING mode; instead the system will turn off completely.

    Note: An event not recorded by the camera cannot be played back or downloaded to your computer.

Recording an event

The Axon Body 2 camera has two operating modes. The default mode, or BUFFERING mode, provides pre-event buffering to capture activities that occur before you activate the EVENT (recording) mode.

  • Turn the system on. Move the ON/OFF switch to the ON position.
     

     
    • The camera takes a few seconds to boot up and be ready to record (the red area under the switch will be exposed with the switch moved to the ON position).
    • The operation LED will be solid red and then transition to blinking green when the system goes into BUFFERING mode.
    • The Axon Body 2 camera will go into BUFFERING mode after the boot up sequence. The BUFFERING mode holds the previous 30 seconds of video [NO AUDIO] leading up to the beginning of a recording.
  • To record, quickly double-press the EVENT button.
    • The camera now records audio as well as video.
    • The camera will beep twice to let you know that recording has started.The two beeps will repeat every two minutes (audio notifications can be deactivated if necessary).
    • The operation LED will blink red.

  • To add a marker to the video, quickly press and release the Function button.
  • To stop audio recording (mute), press and hold the Function button for three seconds.
  • To stop all recording and return to BUFFERING mode, press and hold the EVENT button for at least three seconds until there is a long, audible beep.

Note: With default settings, the system does not capture audio in BUFFERING mode, so anything recorded in that mode will be video-only. BUFFERING mode starts only after the camera is turned on. The system does not record when the Axon Body 2 camera is turned of.

Muting the audio

If your system administrator has configured your Axon system to do so, you can use the function button to disable audio recording during an event. This feature may be useful in sensitive situations.

  • Press and hold the Function button for three seconds to mute the audio capture. The function LED will flash blue while the camera is muted.
  • Press and hold the Function button another three seconds to re-enable the audio recording.

Audio prompt and vibration guide

The Axon Body 2 camera emits beeping sounds called “audio prompts” to notify you of the system status. These audio prompts usually occur after you perform an action with the body camera. For some actions, the camera also vibrates while making an audio prompt.

Operating ModeAudio NotificationHaptic Notification (Vibration)
Powering on or offOne beepOnce
Recording an eventTwo beeps (every two minutes)Twice (every two minutes)
Press the battery button while the camera is recordingTwo beepsNone
The device is ending an event and returning to BUFFERING modeOne long beepOnce, long-duration

Low battery notifications:

  • Camera in BUFFERING mode and battery has power for 20 minutes or less (the camera will not record)
  • Camera in EVENT (recording) mode and battery nearly discharged (the camera will shut down within a few minutes)
Four quick beeps (every 20 seconds)Four times, quickly (every 20 seconds)
The camera memory is full. The camera will not start recording.Three beepsThree times
The camera internal clock is not set. Place in an Axon Dock or connect to Evidence Sync to correct this issue.Five beeps (every 20 seconds)Five times (every 20 seconds)

Checking battery status

Press the Battery status button to determine the current battery capacity.

Battery StatusBattery LED
Battery capacity is 40-100 percentGreen
Battery capacity is 20-39 percentYellow
Battery capacity is less than 20 percentRed during operation; flashing red and yellow during charging
Battery is critically lowBlinking red and yellow

Pairing with a mobile device

Note: The Axon Body 2 camera is shipped with pairing enabled, but your agency administrator can turn the feature off.

You must have Axon View installed on your mobile device before you can pair with your camera.

  • Turn on the Axon Body 2 camera.
     

  • Open the Axon View app on your device.
  • Tap Body 2 and initiate pairing.
  • Hold down the Function and EVENT buttons for five seconds.
     

  • Wait until you hear four beeps.The Function LED will blink green.
     

  • Follow the onscreen instructions on you mobile device.

Previewing videos in the field

Viewing Live Video from an Axon Camera

You can use Axon View to watch video while the Axon camera is recording or buffering. This is useful for ensuring that the camera is pointing in the right direction or for using the camera to view difficult-to-reach spaces, such as a crawl space or attic.

The video streams at a rate of 30 frames per second; however, depending on a variety of factors, the video may appear choppy. Regardless of the live video quality shown on the mobile device, the Axon camera is recording at the full frame rate.

For Axon Body 2, Axon View uses Wi-Fi for viewing live video. For Axon Body and Axon Flex, Axon View uses Bluetooth for viewing live video.

  • Ensure that the Axon camera is turned on and paired to the mobile device.
  • On the iOS mobile device, open the Axon View app.Axon View connects to the Axon camera.
  • Wait until Axon View shows live video from the camera.
  • If the “To enable streaming” message appears, perform the steps in Reconnecting to an Axon Body 2 with Wi-Fi. When a connection is established, Axon View shows live video from the camera.
  • Use the live video as needed to adjust the camera position as needed.

Viewing Recorded Video from an Axon Camera

This procedure does not store data on the mobile device. The mobile device can only view videos currently stored on the paired Axon camera. You cannot use Axon View or the mobile device to delete or alter original video files on the Axon camera.

  • Ensure that the Axon camera is turned on and paired to the mobile device.
  • On the iOS mobile device, open the Axon View app.Axon View connects to the Axon camera.
  • Wait until Axon View shows live video from the camera.
  • If the “To enable streaming” message appears, perform the steps in Reconnecting to an Axon Body 2 with Wi-Fi.
  • In the upper right of the screen, tap (Evidence List).The Evidence List screen shows a list of video thumbnails.
  • Scroll to the thumbnail of the video that you want to view and then tap it.The Evidence Review screen shows the media player in addition to metadata about the video, such as recording date and time and the ID, Title, and Category fields.
  • Tap the video to play it.

Uploading and Charging

Uploading with Evidence Sync

If you do not have an Axon Dock, your agency can allow you to use Evidence Sync on a Windows compatible computer to upload your videos to Evidence.com or to download them to your computer.

Upload to Evidence.com Using Evidence Sync Software

  • Start Evidence Sync
    • Double-click the SYNC desktop icon – OR –
    • Click Start > All Programs > SYNC and select SYNC.
  • Type your login information and click Submit.
  • Connect the camera to the computer using the 2.5 mm to USB cable.
  • Click the Video List tab.
  • On the video row, click the video and then click Click here to play and play back to identify the desired video(s).

    Note: Preview is intended to identify videos, and the video may appear choppy and does not represent the quality of the video once uploaded.

  • Click of the check box next to the video you want to upload.
  • Click the Upload Selected.

    Note: Once the video is successfully uploaded to Evidence.com, the video is removed from the camera.

  • Find the uploaded video in the list.
  • Click View Uploaded to watch the video on Evidence.com.
     

Charging via USB cable

A fully charged camera battery should provide enough power for approximately 12 hours of normal operation. Recharging a battery after a 12-hour use can take up to six hours if you are recharging your Axon Body 2 camera from a wall outlet or Axon Dock. Recharging could take considerably longer if you are recharging from a computer.

If the battery depletes significantly during use, you will hear four quick tones repeating every five minutes. This message indicates that less than approximately 20 percent of the battery capacity remains.

Always recharge a depleted battery as soon as reasonably possible. You can use an Axon Dock, wall charger, or computer to charge the battery. Using an unapproved wall charger may degrade device performance and will void the warranty.

If the Axon Body 2 camera is to be stored for a long time, the Battery LED should be yellow when you put the camera in storage. After an Axon Body 2 camera has been stored six months, the camera should be run until the battery is depleted and then the battery should be recharged.

Maintenance

Cleaning the camera

Use a soft, damp cloth to clean the surface of the Axon Body 2 camera. Do not use harsh cleaners or solvents.

Do not immerse the Axon Body 2 camera in water or cleaning solutions.

If the Axon Body 2 camera lens becomes dirty, use a lens blower brush to clean it and then wipe it with a soft cloth if necessary.

You may moisten the cloth with isopropyl alcohol.

  • Do not use ammonia-based or similar type window cleaners on the camera lens.
  • Do not place the lens under running water or apply jets of water to the camera lens.

Can't find what you're looking for?

Drop Us a Message


AXON BODY 2TASER X2TASER X26

Quick Contact

  • +603 8075 3888
  • +6019 332 1237
  • johntan@proice.com